iRest offers 3-year warranty with all ‘genuine’ iRest products.
Our Expert Service Technicians Team, who work across Australia, will attend at your home to assist you.
Full body Massage chair
1 year of comprehensive warranty: Free *labour service, repair and parts
2 years of limited warranty: Free *labour service and cost parts and repair service
1year of comprehensive warranty.
*Free labour service is only available within 100kms from CBD.
Should you have any queries, please contact us. (firstname.lastname@example.org / 0450 227 191)
√ Warranty begins from the date of the delivery completion.
√ Warranty service only applies to genuine iRest products purchased from our offline stores, website, and other authorized retailers. (Keep your original tax invoice, and warranty card as your best proof of purchase. This warranty is non-transferable.)
√ If the massage product has a latent defect or needs to be repaired, please contact our customer service to assist you. (email@example.com / 0450 227 191)
√ Defects under normal use and care within the warranty period will be repaired or replaced (depends on product type, where applicable).
√ Warranty will apply only to domestic/private use, not for commercial/public use.
√ Warranty will cover electric, mechanical, electrical parts and labour.
√ Warranty will not cover cosmetic wear and tear by long-time regular use.
√ Warranty will not cover any defects caused by accident, misuse or improper installation, operation, maintenance or unauthorised alteration or incorrect electrical supply, power surges or loss of parts or attempted repair by persons other than those authorised by iRest. We provide instructional manuals where possible to ensure customers assemble and use their massage products appropriately.
√ Warranty will not cover any damages caused by natural disasters, including general disasters.
Installation and Re-installation
√ The service fee may be charged for subsequent assemble service requests.
√ All assemble processes should only be performed by mechanics that authorised by iRest.
√ We do not offer refunds if you simply “change your mind” or have used the product.
√ The product must be in original condition with no missing parts including packaging, manual booklet, and accessories (if any)
√ iRest reserves the right to change the terms and conditions of this Warranty Policy without further notice.
√ After the warranty expiration date, all service requests will be charged in accordance with iRest internal regulations.
If you are not satisfied with the item, you can trade for another one with credit of up to 30% of the value of your current item.
Contact us for trade-in service. (firstname.lastname@example.org / 0450 227 191)
You don’t need to say good bye to your old chair when it’s simply worn and torn on the outside.
Give it a new life by simply changing the replaceable covers with small fee. Contact us for new cover.